At myAirCoach, your satisfaction is our priority. While we do not hold or ship inventory directly, our commitment to your satisfaction remains paramount. This policy outlines the procedures and conditions under which returns are handled.
Return Eligibility
Products eligible for return must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The item needs to have the receipt or proof of purchase.
Please note, due to the nature of our service, some items may not be eligible for a return. These include digital products, personalized items, and other goods noted at the time of purchase.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our support team at [email protected] within 14 days of receiving your item. Please provide your order number and the reason for the return.
- Our customer service team will review your request and, if the return is approved, will provide you with further instructions on where to send the returned goods.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Processing Returns
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [email protected].
Contact Us
If you have any questions about this Return Policy, please contact us at:
- Phone: +44 20 3154 4224 or +30 2311 257762
- Email: [email protected]